Effective Date: 22nd February 2025

Last Updated: 22nd February 2025

At Ayeota (Private) Limited ("Company," "we," "us," or "our"), we aim to maintain transparency and fairness in our billing processes. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

• Billing Errors: If an incorrect charge has been applied to your account.

• Partial Refunds: Refunds will be issued after deducting any transaction processing fees.

2. Refund Request Process

• To request a refund, contact our support team at info@ayeota.com with your order details and reason for the refund.

• Refund requests must be submitted within 7 days of the transaction, provided the purchased credits have not been used.

3. Exclusions & Limitations

• Refunds are not available if purchased credits have been used.

• Refunds are available only if the credited amount is still fully available in your account. If any portion has been used, no refund will be granted.

4. Processing & Payment Method

• Refund processing time depends on the merchant of record.

• Refunds will be sent back to the original payment account used for the purchase.

5. Dispute Resolution

• If you disagree with a refund decision, contact our support team at info@ayeota.com to discuss further options. We are committed to resolving issues fairly.